jeewin's Privacy Policy
How your personal information is collected, processed, and kept secure — jeewin's full privacy policy is described in detail here.
Introduction and Scope
jeewin is a trusted mobile casino and sports betting platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") applies to the jeewin website (https://jeewin.lat) and all services and products under it.
This Policy will inform you about what kind of personal information jeewin collects, why it is collected, how it is used, and what steps we take to protect your information. By reading this Policy, you will have a clear understanding of your rights and our responsibilities.
Important: By using the jeewin website or registering an account, you agree to the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using our services.
This Policy may be updated from time to time. Any changes will be published on this page with the date of the change noted. For significant changes, we may notify you via your registered email.
What Information We Collect
jeewin collects information in various ways and for various purposes. The different types of information are described in detail below:
Personal Identification Information
During account registration and verification, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- National Identity Card (NID) or passport number
- Permanent address
- Occupation and source of income (where applicable)
Financial Information
To process transactions, we collect:
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and timestamps
Card details are not stored directly on our servers — they are processed through an encrypted payment gateway.
Technical and Usage Information
Information collected automatically while using our platform:
- IP address and device type
- Browser type and version
- Operating system
- Time and duration of website access
- Pages visited and links clicked
- Referrer URL
Gaming Activity Information
To ensure fair play and improve services:
- Betting history and amounts
- Win and loss records
- Preferred games and categories
- Session duration
- Bonus and promotion usage details
- VIP level and reward points
Purpose of Using Information
jeewin uses collected information for specific and legitimate purposes. The main purposes of our information use are listed below:
Account and Identity Verification
Your personal information is used to verify your identity, ensure account security, and prevent unauthorized access. Complying with KYC (Know Your Customer) policy to prevent money laundering is our responsibility.
Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit is ৳300 and the minimum withdrawal is ৳1,000.
Customer Support
Information is used to provide 24/7 live chat support in Bengali and to help resolve your issues. The history of previous communications helps us provide better service.
Service Improvement
Analytical data is used to improve the user experience, develop new features, and enhance the performance of our platform.
Promotions and Bonus Information
Information is used to send relevant offers, bonuses, and promotional messages. You can request to stop such communications at any time.
Fraud Prevention
Technical and behavioral data is analyzed to prevent suspicious activity, multiple account creation, and bonus abuse.
Cookies and Tracking Technologies
jeewin uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.
Essential Cookies
These cookies are necessary for the basic functionality of the website. They maintain your login session, ensure security, and store form data. These cookies cannot be disabled.
Analytical Cookies
These cookies help us understand how visitors use the website. Information is collected about the number of visitors, most visited pages, and traffic sources.
Preference Cookies
These cookies are used to remember your preferred language, game settings, and display preferences, making your next visit more convenient.
Most browsers accept cookies automatically. You can disable cookies by going into your browser settings, but this may limit some functionality of the website.
Information Sharing with Third Parties
jeewin does not sell or rent your personal information. However, information may be shared with trusted third parties in specific circumstances:
Payment Processors
The minimum necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to process transactions. These partners have their own privacy policies and use information only for the purpose of payment processing.
Game Software Providers
Essential gaming data may be shared with software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming) for game operation. This data is generally transmitted in anonymous or pseudonymous form.
Legal Obligations
Information may be disclosed to relevant authorities to comply with court orders, government directives, or legal investigation requirements. In such cases, we always provide only the minimum necessary information.
Business Transfers
In the event of any merger, acquisition, or transfer of jeewin's business or assets, user information may be transferred. You will be notified in advance in such cases.
Data Storage and Security
jeewin takes industry-standard technical and organizational measures to protect your information.
Encryption and Security
- All data transmission is secured through SSL/TLS encryption technology
- Stored data is kept with high-grade encryption
- Regular security audits and vulnerability assessments
- Two-Factor Authentication system
- Access control — only authorized personnel can view information
Data Retention Period
We do not retain any information beyond the necessary period:
- Active account data: until the account is closed
- Financial transaction records: minimum 5 years
- KYC verification documents: 5 years after account closure
- Support chat logs: 2 years
- Cookie data: from browser session up to a maximum of 2 years
However, no system is 100% impenetrable. If you believe your account security has been compromised, please notify us immediately at [email protected].
Your Rights
As a user of jeewin, you have several important rights over your own information:
Right to Access Information
You may request a copy of the information we hold about you at any time.
Right to Correction
If there is any inaccuracy or incompleteness in your information, you may request that it be corrected.
Right to Deletion
In certain circumstances you may request that your personal information be deleted, although we are required to retain some information due to legal obligations.
Right to Object to Processing
You have the right to object to marketing communications and certain types of processing.
Right to Data Portability
You may request your information in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent
Where we process information on the basis of consent, you may withdraw that consent at any time.
To exercise any of the above rights, contact us at [email protected]. We will process your request within 30 working days.
Protection of Minors' Information
jeewin's services are strictly for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.
We verify age at the time of registration, and if we become aware that any user is under 21, their account will be closed immediately and the collected information will be deleted.
If you believe a minor has registered on our platform, please notify us at [email protected].
Third-Party Links and Services
The jeewin platform may contain links to third-party websites or services. These external sites have their own privacy policies and jeewin is not responsible for their information practices.
Payment partners such as bKash, Nagad, Rocket, Upay have their own terms of service and privacy policies. We advise you to read their own policies before using these services.
Only the minimum data necessary for game operation is shared with game software provider partners.
Policy Changes and Updates
jeewin reserves the right to update or amend this Privacy Policy as needed. Any significant changes will be communicated in the following ways:
- The new policy will be published on this page and the "Last Updated" date will be changed.
- Notifications will be sent to the registered email address for any important changes.
- Continuing to use the platform after changes have been made will be considered as your agreement to the new policy.
We therefore advise you to review this page regularly and stay informed about the latest policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Privacy & Data Protection Team
Your privacy is very important to us. We are committed to assisting you quickly and effectively with any concerns. Please do not hesitate to get in touch with us.
For more information, please also visit our Terms & Conditions and Responsible Gaming pages.